![]() Significant challenge as the package volume grew. Providing information to customers about their packages was becoming a Would later pose a systems integration problem for COSMOS JIB. Keeping these multiple systems synchronized was a constant problem and Track of stations by the three-letter abbreviations for the local airport (MIAįor Miami, Florida), whereas FAMIS used a number to identify a location. Icantly different conventions were followed. Some standard information, such as ZIP Code and locationĭata, was maintained separately on each system, and in some cases signif. Although these systems received limitedĪmounts of information from COSMOS, each system remained essentially Technology) were developed to handle the company's payroll reporting, field Ment Information System) and ORBIT (On-line Revenue Billing & Invoicing Throughout the world, continues to be one of the largest IBM networks inĪdditional computer systems such as FAMIS (Field Activities Manage. The network, comprisingĪ cluster of IBM 3090-class machines with thousands of terminals located ![]() By the late 1970s software applications totaling nearlyġ million lines of code were running on COSMOS. MOS to facilitate the collection and distribution of customer, ZIP Code, and Radios were soon installed in the Federal Express vans for quicker and easierĭuring the next several years many more functions were added to COS. Initially,Ĭouriers used pay telephones to call in and receive their dispatches however, Call CenterĪgents accessed this information when customers called to request a pickup,Īnd the requests were sent to a printer in the appropriate station. Quarters were used to store customer information and rate tables. Mainframe computers located in the Memphis, Tennessee, corporate head. In 1977, the system was rewritten to run on IBM computers in 1979. The core of Federal Express's information system is COSMOS (Custom-Įrs, Operations, and Services Master On-line System). Has undertaken to add value to its product while simultaneously improving Latest in a series of information system developments that Federal Express Next day to ask, "Has my package been delivered?" COSMOS IIB is the People called to have their packages picked up and many called again the Systems were started early and quickly grew in importance as thousands of Want to know that everything has gone according to plan.įederal Express's information management and positive package tracking ![]() That he or she needs it delivered overnight, the customer is almost certain to If the package is so important to the customer However,Ī frequently overlooked "key element" to Federal Express's success wasįred Smith's realization that being able to provide information about a pack-Īge's location, status, and movement was just as important as actually picking Seminars, and case studies have made Fred Smith a famous man. FederalĮxpress picks up and delivers more than 850,000 packages each day usingĪ fleet of 60 Boeing 727s, 20 DC-10s, and approximately 100 Cessna 208įederal Express's phenomenal growth, and the resulting articles, business In yearly revenues and more than 50,000 employees worldwide. Started a mere 15 yearsĪgo, it created the door-to-door, overnight express package delivery businessĪnd forever changed the way the United States and the world do business.įounded by Fred Smith in 1973 with a fleet of 14 Falcon jets, FederalĮxpress had grown, by 1987, into an international company with $3.2 billion Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.įederal Express is a true American success story. Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book.
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